Rebates

Recovery

The collection of money owed to you — the receivable side of an incentive programme, from claim through to settled cash.

Recovery covers the full path: identifying the entitlement, raising the claim, tracking it through the supplier’s process, handling short payment or rejection, and settling — including partial settlement, overpayment and write-off.

Rejection rework is where most recovery is lost. Where rejections return as an uninterpreted file rather than a worklist with the original transaction attached, only a third to two-thirds are ever reworked, and the rest expire.

Related terms

Claim

A formal request for money owed under an agreement — raised by you against a supplier, or submitted to you by a partner or customer.

Payout

Money you owe outward under an incentive programme — the payable counterpart to recovery.

Deduction

A customer paying less than the invoiced amount, netting off a claimed rebate, shortage, allowance or dispute.

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